Email Newsletter Shop by Category 
More Options
| Terms of Use
CONDITIONS OF SALEGeneral Terms
All prices and specifications are subject to change without notice. Prices are final as of time of an order and good within two days from the time of a Purchase Order. Free Ground shipping applies to prepaid orders only, and only for orders shipping within the 48 contiguous United States (i.e. not Alaska and Hawaii). All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to Atlanta Computer WareHouse (ACWH) within 36 hours. By purchasing from one of our web sites you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.
Items Damaged During Transit
If you recieve a Damaged item, you must contact us within 3 Days, by calling 404-767-4650 Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.
Return PolicyIf you are not completely satisfied with a product purchased from ACW, you may return it within 7 days of purchase date for an exchange or a refund if qualified (eligibility conditions listed below). All expedited shipping, handling and insurance charges are additional and non-refundable. Please note that all returns are subject to a mandatory minimum handling fee of $10.00, unless proven defective by our technicians. Normally, all returns for non-defective reasons are subject to a 25% restocking fee, in which case the minimum handling of $10.00 is waived. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to ACW are the responsibility of the customer. Contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise original, resalable condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.
All Software items are NON refundable, and may be Exchanged for the same title only in case that it is deemed unusable at the time of receipt, and not physically damaged (e.g. scratched or broken disks). Motherboards, CPUs, and Memory do not qualify for refunds. Such items can be exchanged for the same model only. Complete Computer Systems are custom built, and are not eligible for refunds. Any defective parts under warranty are eligible for replacement only. Items with manufacturer warranty such as (but not limited to) retail boxed CPUs, recertified LG and Westinghouse monitors, webcams, and routers are eligible for repair/replacement from the manufacturer only, and are not covered by ACW's warranty.
Limited Warranty
All CPUs, Motherboards, and Memory modules if proven defective are covered by 30 days replacement warranty unless otherwise specified. Retail boxed processors and other items listing manufacturer direct warranty are warranted by the manufacturer only and are not eligible for replacement by ACW. All printers and scanners carry manufacturers warranty only unless otherwise stated. ACW does not perform any warranty work and/or replacements for retail packaged printer and scanner products. ACW warranties the rest of the products against defects in material and workmanship for minimum 90 days under normal use unless otherwise specified. ACW, at its option, will at no charge for parts and labor either replace the products or repair it during the warranty period.
Replacement Extended Warranty
All replacement products are covered by the standard warranty starting at the original purchase date. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to additional 15 days from the date of shipping. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.
LCD Dead Pixel Policy
On an LCD monitor, pixels can become stuck in the off position, causing pinpoint holes in the displayed image. Most manufacturers and product vendors require at least eight of these "dead" pixels before they consider the monitor defective. Due to our commitment to customer service, ACW is going beyond the industry standard and offering warranty replacement on LCD monitors with five dead pixels. This applies to the ACW warranty only, and does not extend into the manufacturer's warranty period.
Home > Terms of Use
|
